All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
Through our Bikeleasing Wear Insurance, wear parts as well as labor costs can be billed. The prerequisite is that the user has booked the optional Bikeleasing Wear Insurance. A detailed overview of our insurances and services can be found in the following article: Overview of Insurances and Services or in our Insurance and Service Manual. Information on how to report damages via our Bikeleasing Comfort Insurance or how to bill inspections can be found here: Report a Damage via the Bikeleasing Comfort Insurance and How do I bill an inspection through the Bikeleasing Portal?
Step 1: Requesting the Required Data
- If the bike user is your customer, you can find their leasing contract by name in the Bikeleasing Portal.
- If it is an external customer, you absolutely need the leasing contract number or the Bikeleasing user ID.
Step 2: Reporting the Damage in the Portal
- Log in to the Bikeleasing Portal with your dealer account and select Insurance Cases from the menu bar on the left. In the submenu that opens, click on Report Damage.
- An overview of all active leasing contracts will open, and you can choose whether it is your own customer or an external customer. You can search for the corresponding customer using the search bar.
- Click on the leasing contract, and in the next step, select the damage type Wear.
- Select the repair date.
- Then you can specify the replacement parts and labor involved. We do not require an invoice from you because we work with a credit system. This means that after submitting the damage report, the credit will be stored in the portal under the section Credits and the amount you specified will be transferred to you.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.