All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
As part of the Employer Default Insurance (AGAV), bike leasing partner dealers play a central role in the return of company bikes. Clear procedures and complete documentation are crucial for a smooth and prompt process.
Company Bike Return Process
When a bike return is initiated through AGAV, the responsible partner dealer receives a return confirmation with all relevant information.
At the same time, the user is informed about the bike return and asked to schedule an appointment to hand in the company bike.
The following points must be considered during the return:
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Check completeness
All leased components (e.g., charger, keys, lock) must be returned completely.
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Check condition of the company bike
The bike should be in a normal used, proper, and roadworthy condition.
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Document damages
Any identified damages and missing leased components must be noted directly on the return confirmation.
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Fill out the return confirmation completely
The actual handover date of the company bike must be recorded on the form.
Only fully completed documents can be processed further.
Return Confirmation as the Central Basis
The fully completed and signed return confirmation is a prerequisite for further processing of the insurance case. The return confirmation is uploaded to the Bikeleasing Portal.
Only after receipt of this document by the Bikeleasing Service can:
- the pickup of the company bike be scheduled
- a pickup label be provided
- the leasing contract be terminated for all parties
A complete and timely response speeds up the entire process.
Preparation for Pickup
After successful feedback, the pickup is organized by the Bikeleasing Service.
For the pickup, the company bike must be prepared as follows:
- pack securely for transport (standard bicycle box)
- include all accessories
A packaging flat rate will be credited for the effort incurred as soon as the goods receipt is confirmed by the Bikeleasing Service.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.