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Phone Support

Main Number

+49 55 71 / 30 26 - 0

Mon–Sat, 8:00 AM–6:00 PM

Departments (direct dial)

Bike insurance

+49 55 71 / 30 26 - 200

For bike damage claims or questions about your bike insurance.

Employer insurance

+49 55 71 / 30 26 - 205

For questions about coverage in case of termination, illness or parental leave.

Redemption

+49 55 71 / 30 26 - 209

If you'd like to buy out or take over your leased bike early.

Logistics

+49 55 71 / 30 26 - 208

For questions about returns.

Inside Sales Retail

+49 55 71 / 30 26 - 118

For bike dealers with questions about orders, processing or pickup.