All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
In order to claim benefits, the insurance claim must be reported by the employer. The report is submitted through the Bikeleasing Portal. Depending on the case, additional documentation may be required.
1. Open the portal
Menu item: Employer Absence Insurance → Report Insurance Claim
2. Select the company bike
Select the contract of the affected employee or search by contract number or employee name if necessary
3. Specify the type of damage
e.g., termination, illness, parental leave, death, disability
4. Fill in the relevant fields
5. Upload supporting documents – depending on the insurance claim, for example:
- Termination/Severance agreement
- Sick leave certificates
- Parental leave or maternity protection certificates
- Death certificate
- Pension notice (in case of disability)
6. Click on Report Insurance Claim
7. Review & processing by the Bikeleasing Claims Department – depending on the case:
- Sending a confirmation of withdrawal
- Organizing the bike return via the partner dealer
- Reimbursement of leasing installments by the insurer
8. Information to the employer
You will be included in the correspondence and receive confirmation of the early contract termination or reimbursement.
An individual insurance claim must be reported for each leasing contract. Please refer to the current version of our Insurance and Service Manual.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.