Note: This article describes the employer-side process.
Problems logging into the Bikeleasing portal can have various causes, such as incorrect login details or technical settings.
This article shows you the most common reasons and the appropriate steps to help you log in again.
1) Check your login details
- Use your Bikeleasing User ID or email address in the top field and the associated password in the bottom field.
- The Bikeleasing User ID is 8 characters long with a dash in the middle: XXXX-XXXX
- Please always write the letters in your User ID in UPPERCASE.
- Make sure not to include any spaces when copying – or type your User ID manually.
For first-time login:
- Your Bikeleasing User ID can be found in the email titled "Your leasing request at the Bikeleasing Service and Data Protection" (if you registered via the Bikeleasing partner dealer) or in the email "Successful registration at the Bikeleasing Service and Data Protection" (if you registered yourself).
2) Forgot your password?
If you have forgotten your password, please follow the instructions in the following article: Forgot password – Reset password in the Bikeleasing Portal
3) Fix technical issues (browser & settings)
-
Accept cookies (bottom left): This is required to use the portal.
- Update your browser to the latest version.
- Clear your cache and try again.
- If problems persist: use a different browser or different device.
4) Portal not loading or freezing?
- Please check your internet connection.
- If there is a portal outage on our side, we will inform you directly here.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.