All example images and data shown in this step-by-step guide are for illustration purposes only and may differ from your actual information.
1. Record your return decision in the portal – step-by-step guide
Step 1: Open contract
👉 Log in to the Bikeleasing Portal.
👉 Open your contract with the status Expiring by double-clicking.
❌ No contract with the status Expiring visible? → Check our 🚲 FAQ/Additional Notes at the end of the article.
Step 2: Start decision for lease end
👉 In the opened contract, click the button: Lease End Decision at the bottom of the screen.
Step 3: Select bike return
👉 Choose the option: Bike return – I do not want to take over the bike at the end of the lease term .
Step 4: Review return details
👉 On this page, the bikeleasing partner dealer where you should arrange a return appointment will be shown.
👉 Click Next
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The displayed bikeleasing partner dealer is incorrect or no longer exists? No problem. You are not bound to this dealer. Your leased bike can be returned to any bikeleasing partner dealer.
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Did you obtain the leased bike from an online dealer or direct shipper? In this case, the leased bike will be picked up from you by a logistics company. You will receive a shipping label for this. Additionally, the bike must be prepared in a shipping-appropriate box. |
Step 5: Complete return decision - Almost done! 🎉
👉 Click: Submit bike decision
👉 Your decision will be transmitted to us.
👉 You will receive the return confirmation by email within a few minutes. Please keep it as it is required for the return at the bikeleasing partner dealer.
2. How the return works at the dealer
- Your company bike
- All accessories listed in the lease contract
- Return confirmation (this will be sent to you by email as soon as the return decision has been recorded in the portal)
ℹ️ Important:
The return of the company bike must take place no later than the contractually agreed lease end. Please allow enough time to schedule an appointment with the dealer.
If the return is late, your employer may be charged a usage fee for further use of the leased bike. You can find more information here: Usage Fee – Simply Explained
ℹ️ Our tip: Have the return confirmed by the bikeleasing partner dealer and keep a copy of the return confirmation. This way you can always prove when and at which dealer you returned the bike.
🎉 Done!
As soon as the dealer reports the return to us, we will automatically inform your employer by email.
This completes the return of the company bike.
🚲 FAQ/Additional Notes |
I do not see a contract with the status Expiring
If no contract with the status Expiring is visible, your contract may not yet have been updated in the system.
Please first ensure that
- you are logged in with the correct Bikeleasing user ID.
- you are logged in with the role Employee.
- then check whether you have already received a takeover offer by email.
- If you have already received a takeover offer but the contract is not yet shown as Expiring in the portal, please contact our support.
- If you have not received a takeover offer and your lease contract is ending soon, please also contact our support.
I do not see any contract in the portal. What can I do?
If no contract is visible in your portal, please first check
- whether you are logged in with the correct Bikeleasing user ID.
- whether you are logged in with the role Employee.
If no contracts are visible despite this, please contact our support. It helps if you provide your Bikeleasing user ID.
The button Lease End Decision is not displayed
The button Lease End Decision is only shown if your contract has the status Expiring.
Please also check,
- whether you are logged in with the correct Bikeleasing user ID.
- whether you are logged in with the role Employee.
- whether you have selected the correct contract.
If your contract is already marked as Expiring and the button is still not shown, please contact us.
I have not received a return confirmation by email
Please check:
- Did you click on Submit bike decision?
- Have you completed all steps fully?
- Is the email in your spam folder?
If you cannot find the return confirmation email, please start the recording of your decision again via the Bikeleasing Portal.
If this does not work or an error persists, please contact us.
Do I have to send my leased bike back to the online dealer?
No.
After recording your return decision via the portal, you will receive further information by email.
- In this case, the leased bike will be picked up from you by a logistics company.
- You will receive a shipping label for this.
- Additionally, the bike must be prepared in a shipping-appropriate box.
- If you no longer have the bike's original box, you are responsible for organizing a suitable box yourself.
What happens if I do not make a decision at the end of the lease?
If we do not receive any feedback from you and your employer despite multiple email reminders, we will charge your employer a usage fee.
More information can be found here: Usage Fee – Simply Explained
Can I revoke my return decision?
Yes, this is generally possible until the end of the lease.
You can notify us of your revocation request by email until the lease end.
Please note that we
- only accept revocations by email, not by phone.
- review each request individually.
Please send your revocation by email to leasingende@bikeleasing.de
Can my employer see that I want to return or have returned my bike?
Yes. As soon as you have recorded the bike return in the portal, your employer can see this decision in your contract.
After the actual return, Bikeleasing will additionally inform your employer by email as soon as the bikeleasing partner dealer's feedback has been received.
Do I have to return the bike to the original bikeleasing partner dealer?
No.
You can return your leased bike to any bikeleasing partner dealer.
Here is how to proceed:
- Visit the dealer search on the Bikeleasing website.
- Search by your postal code for a bikeleasing partner dealer near you.
- Contact the dealer in advance and ask if the return is possible there.
- Return your leased bike at the selected partner dealer.
Please inform us by email afterwards at which bikeleasing partner dealer you returned the bike.
What happens if I return the bike late?
Damage to the leased bike when returning at lease end
Cosmetic wear and tear is generally not a problem when returning.
However, the leased bike must be returned in an operable, ready-to-use, and complete condition.
Missing parts, missing accessories listed in the lease contract, or significant damage may be charged to the lessee after an internal review.
Our tip: Check your leased bike for completeness and functionality before returning it to avoid possible additional charges.
- Please first check your email inbox and spam folder.
If you can no longer find the return confirmation, please contact our support.
- Example:
If your current lease contract ends on 07/31/2026, you can start a new lease request as early as 07/01/2026.
The date given is only an example. Your actual lease period may differ. The dates stored in your current lease contract are decisive.
No.
- Your lease contract is contractually fixed for 36 months. If you return your company bike early (e.g., several months before the lease end), the lease contract will not end early as a result.
- The contract and the associated monthly billing continue until the regular contract end and end only at the originally agreed lease end.
Important note:
The early return of the company bike generally has no effect on the contractually agreed lease term. The conditions of the lease contract are decisive.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.