Sometimes personal information such as your name, address, or email address changes. This can happen before the contract is signed or during the leasing term. This article explains how to report such changes correctly so that your contract and our communication continue to run smoothly.
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What We Need for a Change
It is important that you always provide us with your Bikeleasing user ID or contract number for any request regarding a change so that we can find you in the system.
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Changing Your Email Address
- Send an email with your Bikeleasing user ID or contract number and the new email address to:
- Alternatively, you can contact us by phone:
- +49 55 71 / 30 26 - 0 (Mon–Sat, 8 a.m.–6 p.m.)
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Change of Name
- Before taking possession of the bike (contract still pending approval):
- Report the correction by email to: info@bikeleasing.de
- Canceling your leasing request is not necessary if it is a typo.
- After taking possession of the bike (e.g., in the event of a name change):
- Send the change in writing by email to: umschreibung@bikeleasing.de
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Change of Address
- Send us your new address by email:
- For employees: info@bikeleasing.de
- For employers: rlv@bikeleasing.de
- For dealers: fachhandel@bikeleasing.de
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FAQ/Additional Information
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Can I change the information myself in the portal?
- No, changes must be made in writing.
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What happens if I do not report the change?
- Important documents such as handover confirmations or buyout offers may not reach you.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.