All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
Whether on the way to work, on a weekend tour, or in everyday life: the company bike reliably accompanies you through many situations. Should something happen, the Bike Leasing Comfort Insurance provides the appropriate protection.
It is an integral part of every bike leasing contract and protects the company bike against many unforeseen damages and losses.
The Most Important at a Glance
- Part of every bike leasing contract
- No waiting period – insurance coverage applies from the time you take possession of the bike
- Covers damages to the bike including battery and motor
- No deductible
- Worldwide insurance coverage
- Mobility guarantee including transport and rental bike costs for insured repair damages
Why is there the Comfort Insurance?
A company bike is usually leased for several years and used regularly in everyday life. During this time, a lot can happen: the bike can be stolen or damaged in a fall, or suffer damage due to vandalism.
Without proper protection, high costs for repair or replacement can quickly arise in such cases. The Bike Leasing Comfort Insurance was developed to cover many typical damage cases.
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What is insured?
The Bike Leasing Comfort Insurance covers damages to the company bike (including battery and motor) caused by:
- Theft and partial theft
- Burglary
- Robbery
- Vandalism
- Accident and fall
- Flat tire
- User error or clumsiness (improper handling)
- Storm, flood, earthquake
- Fire, lightning strike, explosion
- Overvoltage or short circuit
- Manufacturing defects, design defects, and material defects
Special feature for electronics:
For electronic components such as the motor or battery, the insurance pays, among other things, if an insured cause can be proven to have externally affected the component or the bike.
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In which cases does the insurance not pay?
The insurance coverage covers many typical risks. However, some damages and situations are excluded from the coverage of the Bike Leasing Comfort Insurance.
- Damages caused by wear and tear, deterioration, and aging (can be booked in the Bike Leasing Wear and Tear Insurance: Overview of insurances and services)
- Inspections and maintenance (can be booked in the inspection package)
- Paint damage and scratches (cosmetic defects)
- Damages covered by warranty or guarantee
- Damages for which the manufacturer, dealer, seller, supplier, or lessor must be liable
- Damages caused by technical modifications or tampering with the motor
- Damages caused by participation in competitions or sporting events in private, hobby, or amateur settings
- Losing or leaving the bike behind
- Loss due to missing theft protection
- Loss of parts not securely attached (e.g., speedometers, panniers)
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What prerequisites apply for insurance coverage?
For worry-free riding fun, your company bike is comprehensively insured. To ensure you can rely on your insurance coverage in the event of a claim, a few simple requirements must be met.
With a few simple measures, the company bike is best protected.
Properly securing the company bike against theft
The company bike must be locked with a high-quality branded lock to the frame and a firmly anchored object so that simple theft is not possible. Exceptions apply if the bike is under supervision or stored in a fully enclosed room. Publicly accessible areas and shared rooms do not count as securely locked rooms. Therefore, the company bike must always be properly locked.
For all company bikes: The bike lock must be leased along with the bike and have a price of at least €48 gross (MSRP).
Keep receipts
Purchase receipts for insured, firmly mounted, and non-leased accessories should be kept during the leasing period and presented in the event of a claim.
Observe manufacturer specifications
Manufacturer specifications for operation and maintenance must be observed. For self-assembly, the specifications of the manufacturer and partner dealer also apply.
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What to do in the event of a claim?
To ensure quick claim processing, the following points should be observed:
Repairs through a specialist dealer
Repairs must be carried out by the seller or a specialist dealer.
Report the insurance claim
To make use of the insurance, the claim must be reported via the Bike Leasing Portal.
Have proof ready
Depending on the damage, documents such as photos, cost estimates, police reports, and accident sketches may be required.
Report criminal offenses to the police
In cases of theft, partial theft, robbery, vandalism, or other criminal acts where the damage exceeds €100, the claim must be reported to the police within 5 working days.
Important: Failure to comply with important obligations before or after a claim may affect insurance coverage.
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What is the insurance sum?
The insurance sum corresponds to the purchase price stated in the leasing contract.
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What happens in the event of a total loss or theft?
In the event of a total loss or complete loss of the company bike, compensation is determined based on the replacement value or current value.
If the total loss occurs within the first year after taking possession of the company bike, the replacement price of a comparable new company bike is generally considered – up to a maximum of the original purchase price.
From the second year of operation, reimbursement is based on the current value. The following deductions apply:
- From the 2nd year of operation: 20%
- From the 3rd year of operation: 40%
- From the 4th year of operation: 50%
Are there special features for battery damage?
Yes. For compensable damages to the battery, a so-called "new-for-old deduction" is applied from the second year of operation. This amounts to 20% per year of operation.
The exact amount of compensation always depends on the specific damage case and individual circumstances.
Advantage when leasing a new bike after theft or total loss
If a new company bike is leased for the same user within 12 months after a theft or total loss, a credit can be granted: 50% of the net leasing installments paid in the original contract (excluding leasing ancillary services) will be deducted from the gross purchase price of the new bike. This is a discount. A payout is not possible, and transfer to another user is excluded.
A prerequisite for a credit is that the conditions of insurance coverage have been met.
Company, rental, and courier service bikes are excluded from a credit.
Gross negligence: In cases of gross negligence, the insurance benefit can be reduced by up to 50%.
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Mobility even in the event of a claim
If the company bike is not rideable due to an insured damage, the mobility guarantee supports you with additional services.
These include, among others:
- Transport costs to the workshop, destination, or home
- Costs for a rental bike during the repair
The benefits are provided up to a total of €500 per insured repair damage case. Rental bike costs are covered up to €25/day, max. 14 days. The corresponding rental contract from the repairing or another specialist dealer must be submitted as proof.
You can find more details in our insurance and service manual:
Bike Leasing Insurances for Employees
FAQ / Additional Information
Is the Bike Leasing Comfort Insurance mandatory?
Yes. The Bike Leasing Comfort Insurance is an integral part of every bike leasing contract and is automatically concluded with the company bike. It protects the company bike throughout the entire leasing period.
Is there a deductible?
No. There is no deductible for the Bike Leasing Comfort Insurance.
Does the insurance coverage also apply abroad?
Yes. The Bike Leasing Comfort Insurance provides worldwide insurance coverage.
What must I consider in case of theft?
Theft or partial theft must be reported to the police within five working days. Additionally, it must be ensured that the company bike was secured according to the insurance conditions.
What is the mobility guarantee?
In the case of insured repair damages, the mobility guarantee supports with services for transport and rental bike.
How is the reimbursement handled in case of a claim?
The amount of reimbursement depends on the insured damage and the purchase price of the company bike. In case of total loss or theft, reimbursement can be based on replacement value or current value depending on the age of the company bike.
What is particularly important in case of total loss or theft?
If a new company bike is leased for the same user within twelve months after a settled theft or total loss, a discount on the new company bike can be granted under certain conditions.
What requirements must I meet for insurance coverage?
Particularly important are the proper theft protection of the company bike, adherence to manufacturer specifications, and keeping receipts for insured accessories.
Which damages are not insured?
Not insured are, for example, wear and tear, maintenance and inspections, cosmetic defects, damages caused by technical manipulations, as well as damages already covered by warranty or guarantee.
You can find more details in our insurance and service manual:
Bike Leasing Insurances for Employees
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.