Theft of the Leased Bike: What to Do?
All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
A bike theft is always frustrating, especially when it concerns a leased company bike.
The good news: Your company bike is generally covered against theft and partial theft through the Bikeleasing Comfort Insurance.
To ensure the damage is quickly reviewed and processed, some important steps should be followed.
The Most Important at a Glance
- Theft and partial theft are covered by the Bikeleasing Comfort Insurance.
- The theft must be reported to the police within 5 business days.
- The company bike must have been secured according to the insurance terms and conditions.
- The frame number should be included in the police report.
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Proofs and documents are required for damage processing.
What Should I Do Immediately After the Theft?
If you discover that your company bike has been stolen, you should act as quickly as possible.
1. Report the Theft to the Police
The theft must be reported to the responsible police station within 5 business days. It is important that the bike's frame number is included in the report.
2. Report the Damage
Then report the theft via the Bikeleasing Portal. Have all available information and documents ready.
1. Open Portal → Damage Reports → Report Damage
2. Select Company Bike: Choose the affected leased item.
3. Select Damage Type:Theft
4. Provide Theft Details: Date of damage, postal code and location of damage, detailed description of how the company bike was secured, information about home insurance and whether the theft was reported to the police, upload report
3. Submit Documents
Depending on the individual case, additional documents may be required:
- Photos of break-in marks
- Photos of the parking location
- Proof of theft protection
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Other requested documents or information related to the claim
What Are My Obligations as a User?
To have insurance coverage, some basic requirements must be met.
Properly Securing the Company Bike
If the bike is parked unattended, it must be locked with a high-quality lock securing the frame to a firmly anchored object, such as:
- Bike racks
- Lamp posts
- Traffic signs
Use Leasing Lock: For Bikeleasing company bikes, a lock must be leased as part of the lease. The price of the lock must be at least €48.00 (MSRP).
Keep Proofs: Keep purchase receipts for any additionally acquired and insured accessories or bike locks. These may be required in the event of a claim.
When Is There No Insurance Coverage?
Theft is not insured in every case.
For example, there is no insurance coverage in cases of:
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Lack of Theft Protection
If the company bike was not properly secured, the insurer may reduce or deny benefits.
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Loss or Leaving the Bike Unattended
If the company bike is lost or left unsecured, it is not considered an insured theft.
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Items Not Firmly Attached
Items not firmly attached to the company bike are not insured, for example:
- Displays
- Non-fixed mounted bags
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Other removable accessories
What Happens After Reporting the Damage?
After receiving all required documents, the damage will be reviewed.
The processing will then proceed according to the insurance terms and conditions and the leasing contract. What benefits can be provided depends on the individual case.
You can find more details about the obligations in the event of a claim in our Insurance and Service Manual:
Bikeleasing Insurance for Employees
FAQ / Additional Information
Is my company bike insured against theft?
Yes. The Bikeleasing Comfort Insurance covers both theft and partial theft.
My bike was stolen. Do I have to go to the police first?
Yes. The theft must be reported to the police within 5 business days. The police report is an important part of the damage processing.
What happens if I did not lock the bike?
In this case, insurance coverage may be voided or benefits restricted.
What do I need to consider in the case of partial theft?
For damage amounts of €100 or more, the insurer requires a police report certificate. The report must be filed within 5 business days after the theft is discovered.
May I use a privately purchased bike lock to secure the bike?
Yes. The privately purchased bike lock must comply with the insurance terms, i.e., have a purchase value of at least €48.00 (MSRP). Purchase receipts for privately purchased bike locks should be kept and presented in the event of a claim.
What happens if the bike is found later?
In this case, an individual assessment will determine how to proceed. Please inform Bikeleasing immediately if the company bike reappears after a theft report.
What happens to my leasing contract in the event of a theft?
The leasing contract will be terminated early at the end of the month in which the damage occurred. Continuing the leasing contract with a new company bike is not possible.
What happens to the leasing payments I have already made in case of theft?
If, according to our insurance terms, all user obligations have been fulfilled and the insurer fully settles the claim, the user will receive a credit of 50% of the net leasing payments already made. This credit can only be applied as a discount on a new company bike.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.