All information in this article is for general guidance only. For decisions regarding benefits or claims, only the insurance terms and conditions in force at the time apply. In case of doubt, the terms and conditions always take precedence.
In order to make use of the insurance, the damage claim must be reported through the Bikeleasing Portal. Depending on the type of damage, additional proof may be required.
1. Open the Bikeleasing Portal → Damage Reports → Report Damage
2. Select the company bike: Choose the affected leased item.
3. Select the dealer: Original dealer or third-party dealer
4. Select the type of damage: e.g., fall, accident, other
5. Provide details about the damage: Date of damage, postal code and location of damage, detailed description of the incident, alcohol influence yes/no
In case of an accident: Insurance details of the other party involved, if applicable accident sketch, police report (mandatory in case of hit and run)
6. Upload proof (if available): Damage photos, invoice, cost estimate, etc.
Review and Processing
- Upon receipt of the report, the damage case will be reviewed by the claims department. If documents and information are missing, these will be requested.
- In the event of an insured damage claim, the settlement will be made by Bikeleasing directly to the Bikeleasing partner dealer
- If an accident was caused by another person, it will first be checked whether the damage can be compensated by other parties, for example through the perpetrator’s insurance
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If no settlement is made by that party within 6 weeks, the Bikeleasing comfort insurance can provisionally cover the damage, provided it is an insured damage claim
FAQ / Additional Notes
Where do I report a damage claim?
Damage claims are reported via the Bikeleasing Portal under Damage Reports → Report Damage.
Who must report the damage?
The damage claim is made by the employee or the Bikeleasing partner dealer.
How does the settlement process work for an insured damage?
For an insured damage, the settlement is made by Bikeleasing directly to the Bikeleasing partner dealer. The bike user does not have to pay in advance.
The damage report via the portal is not working. What now?
Please check that all required information about the damage date, damage location, and incident description is provided. Actively toggle the switch for alcohol influence inquiry.
Alternatively, in exceptional cases, a damage report can be sent by email to bikeschaden@bikeleasing.de.
Damage abroad. What should I do?
Basically, the company bike is insured worldwide. In case of damage abroad, it is recommended that the bike user report the case by phone in advance to coordinate the further procedure.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.