If a bike user decides at the end of the lease not to take over the leased bike, the bike return will take place with you as the delivering bike leasing partner dealer.
Step 1: Sending the Take-back Confirmation
- As soon as the bike user has recorded in the Bikeleasing Portal the decision to return the leased bike at the end of the lease, a document called the take-back confirmation is automatically sent by email to you and the bike user.
- The bike user contacts you to arrange an appointment for the bike return.
Step 2: Return of the Leasing Bike
- At the bike return, you check whether the bike is in a defect-free condition and whether all leased accessories have been returned.
- You note the condition and any missing accessories on the take-back confirmation and have the document signed by the bike user.
Step 3: Submission of the Take-back Confirmation via the Bikeleasing Portal
- You submit the take-back confirmation, which you have also signed, to us via your dealer account in the Bikeleasing Portal.
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To do this, go to All Contracts and open the respective lease contract. Please note: The contract must have the status expiring.
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At the bottom of the lease contract, you will find the item Lease End Decision. Click on this item and you will be guided through the process.
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You must enter the return date.
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The purchase price will be displayed to you, and you can decide whether you want to take over the bike or not.
- If you want to take over the bike, in the next step you fill out a one-time SEPA direct debit mandate. The purchase price will then be debited from your account after the lease ends, and we will send you the takeover invoice by email.
- If you do not want to take over the bike, you submit the take-back confirmation to us in the next step. Our logistics team will then contact you to arrange a pickup appointment.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.