Note: This article describes the employee-side process.
Problems logging into the Bike Leasing Portal can have various causes, such as incorrect login credentials or technical settings.
This article shows you the most common reasons and the appropriate steps so you can log in again.
1) Check Your Login Credentials
- Use your Bike Leasing User ID or your email address in the top field and the associated password in the bottom field.
- The Bike Leasing User ID is 8 characters long with a dash in the middle: XXXX-XXXX
- Please always write the letters in your User ID in UPPERCASE.
- Make sure not to include any spaces when copying – or type your User ID manually.
- For first-time login:
- Your Bike Leasing User ID can be found in the email titled “Your Leasing Request at the Bike Leasing Service and Data Protection” (if you registered through the Bike Leasing partner dealer) or in the email “Successful Registration at the Bike Leasing Service and Data Protection” (if you registered yourself).
2) Forgot your password?
How to proceed if you have forgotten your password can be found in the following article: Forgot password – Reset password in the Bike Leasing Portal
3) Fix technical issues (Browser & Settings)
-
Accept cookies (bottom left): This is required to use the Bike Leasing Portal.
- Update your browser to the latest version.
- Clear your cache and try again.
- If problems persist: use a different browser or different device.
4) Bike Leasing Portal not loading or freezing?
- Please check your internet connection.
- If there is a portal outage on our side, we will inform you directly here.
Translation Note: This article has been translated using automatic translation software to provide the reader with a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, we cannot guarantee its accuracy.
If there are any questions regarding the accuracy of the information in the translated article, please refer to the German version of the article, which is the official version.